Jobber Reviews: An In-Depth Look at Features, Performance, and Value
Efficiency and seamless customer communication are vital in the service industry, and finding the right field service management software to streamline operations is crucial. Enter Jobber, a comprehensive software designed to help service businesses manage everything from scheduling and dispatching jobs to invoicing and payments. But how well does it live up to its claims, and is it worth the investment? In this Jobber reviews analysis, we’ll take an in-depth look at Jobber to help you decide.
We will examine the various features and tools Jobber offers, as well as its target audience and integration capabilities with popular apps and services. Additionally, we will evaluate its performance in real-world scenarios and analyze customer jobber reviews to provide a well-rounded assessment of its value proposition.
Join us as we explore the ins and outs of Jobber and determine if it’s the right fit for your service business needs.
Table of Contents
Key Takeaways About Jobber
- Jobber is a comprehensive management software designed for small to medium-sized field service businesses.
- Collect payments on the fly and Jobber integrates with Quickbooks online. Get paid faster!
- Expense tracking and Real Time Visibility on projects with financial reports that our clients love.
- It offers various features, including job and client management, scheduling and dispatching, invoicing and follow-ups, customer communications tools & GPS tracking.
- Reviews indicate that Jobber is user-friendly with excellent customer support. It can be an effective tool for optimizing operations despite potential costs.
- Jobber makes it easy to add a new team member.
- Jobber support is world-class class and we white glove our small businesses
Unveiling Jobber Features
- Online resource sections such as Jobber Academy
- Free estimate templates
- Jobber plans for optimal routing
- An invoice generator
- New clients get white glove onboarding with no learning curve
- A service pricing calculator for Jobber customers
- Ideal for small business
- Client Portal
- View upcoming appointments
- Jobber Pay (Credit Card Processing)
With its billing and invoicing features, Jobber provides a comprehensive set of capabilities, including:
- Sorting by due date, type of invoice, and payment status for efficient client management
- Customer service features divided into four categories, enabling businesses to provide customer service efficiently
- Security measures, such as Transport Layer Security (TLS), to ensure the safety of your data
Whether you’re working from the office or accessing the software from a job site, Jobber offers the tools you need for effective business management and streamlining your day to day operations.
Jobber’s design is flexible and can be tailored to meet the individual needs of different employees, ensuring everyone is on the same page. Its customer communication platform offers an efficient solution for communicating with customers, including scheduling appointments, sending reminders, tracking customer history, and addressing customer queries. Jobber may also boost customer satisfaction with its time-efficient features, online reservation system, and straightforward payment processing.
Who is Jobber For?
Jobber is tailored to small to medium-sized field service businesses across a range of industries, including cleaning, lawn care, HVAC, plumbing, electrical contractors, pest control, and tree care. It is suitable for various service businesses, such as landscapers, electricians, locksmiths, HVAC repair and installers, and plumbers.
Jobber’s Grow plan, which caters to larger businesses, enables texting clients from within the Jobber software and receiving replies, as well as enhancing quotes with add-ons and markups, and adding images to line items. With its varied capabilities and flexible pricing, Jobber is tailored to address the distinct requirements of various service businesses and sectors.
Getting Started with Jobber
Starting with Jobber is straightforward; it provides a free 14-day trial that gives unrestricted access to all of its features. After the trial, you can choose from a range of pricing plans tailored to different business sizes and needs, with prices ranging from $9 to $349 per month based on the number of users and the type of subscription chosen.
The Core plan, a mid-tier option, is priced at $49 per month when paid annually, or $69 per month for monthly billing. It provides access to a range of features and tools for field service businesses, such as authorized user access, an online request form for site visitors and leads, and access to Jobber reports on financials, workload, profitability, and more.
The Connect plan, suitable for larger teams, starts at $129 per month when paid annually and includes up to five users at no extra cost, while additional users are charged the standard rate of $29 per user per month.
Jobber also offers a Grow package for businesses looking to expand, priced at $249 per month when billed annually or $349 per month when billed monthly. While it doesn’t offer a free version, its 14-day free trial should provide ample opportunity to test the software and decide if it’s the right fit for your business.
Integrating Jobber
- QuickBooks
- Stripe
- PayPal
- Mailchimp
- Google Ads
Jobber Seamlessly Integrates With:
This enables seamless data exchange and optimized workflows. The QuickBooks integration, for example, enables the efficient transfer of invoices and payments, optimizing businesses’ time and allowing them to prioritize other essential tasks.
To integrate Jobber with QuickBooks, simply click on ‘Apps’ in Jobber, select the QuickBooks card, and click on ‘Connect to QuickBooks’. Integrating Jobber with Stripe for payment processing can facilitate online payments, streamline payment processing, and improve cash flow, as well as enable automation of payment workflows and provide flexible financing and instant payouts in some cases.
Navigating Jobber's Interface
Jobber’s user-friendly interface makes it easy to navigate and manage various aspects of your business, including scheduling, invoicing, and customer management. With its unobtrusive visual menu, Jobber encourages technicians to utilize the software, making it easier for them to access the necessary information and tools.
Available for both iOS and Android devices, the mobile app offers convenient access to key features like:
- Scheduling
- Job specifics
- GPS tracking
- Invoicing
- Communication
- Payments
Features Breakdown
- Job management
- Client manager
- Scheduling and dispatching
- Invoicing and follow-ups
- Online booking
- Client hub
- Customer communications
- Job forms
The Client Hub is a personalized online experience that enables customers to independently resolve issues. Jobber’s client manager is a CRM platform that provides you with the necessary information to efficiently schedule repeat jobs. Client profiles contain information regarding payments, including who has made payments, whose payments are still pending, and the amount customers owe.
Jobber also offers features to help manage business operations, providing users with a comprehensive overview of their business and employee performance, as well as marketing tools to help attract new customers.
Mobile App Usability
- Scheduling
- Job details
- GPS tracking
- Invoicing
- Communication
- Payments
- Forms, checklists, and notes that can be customized to the employee and the job.
While some customers have expressed difficulty in understanding the Jobber mobile app and limited offline functionality, Jobber has been prompt in addressing customer inquiries and providing guidance on any issues, showcasing their superior customer service.
The app’s user-friendly design and accessibility make it a vital tool for any field service business, enabling professionals to manage tasks and retrieve crucial information on the go.
Putting Jobber to the Test
In practical situations, Jobber has been commended for its user-friendliness, effectiveness, and its role in boosting business revenues. Its user-friendly interface, comprehensive features, and excellent customer support make it a popular choice among service businesses. Companies like Trust Home Comfort have reported positive results from using Jobber, becoming more professional, providing improved service, completing jobs in a timely manner, and becoming more efficient overall. Jobber is a business-management software solution that helps the owners of small to medium-sized businesses succeed. It covers more than 50 service industries.
Given its proven track record in helping businesses streamline their operations and enhance customer communication, Jobber has demonstrated its effectiveness as a field service management software solution.
Customer Reviews Analysis
Customer reviews highlight Jobber’s user-friendly interface, comprehensive features, and excellent customer support as popular aspects among service businesses. Jobber has an overall rating of 4.3 out of 5 stars on g2.com and a 4.5 out of 5 stars rating on Capterra, based on over 600 reviews.
Ease of use and customer support are the primary factors attributed to Jobber’s favorable rating on GetApp, and affordability is the primary factor attributed to Jobber’s popularity according to Capterra reviews.
Stripes, a beloved integration feature, is often cited in reviews, and customers are generally satisfied with the software’s performance and the positive impact it has had on their businesses. These reviews showcase Jobber’s ability to meet the needs of service businesses and provide a reliable solution for managing and growing their operations.
Is Jobber Worth the Investment?
Jobber’s appeal lies in its capabilities to optimize operations, bolster customer communication, and support business growth. Its wide range of features and tools are designed to cater to the unique needs of different service businesses and industries, making it a worthwhile investment for those looking to optimize their processes.
However, it’s essential to consider the cost of more advanced features and the limitation on the number of users for cheaper plans. Jobber can become costly quickly if you opt for its more advanced features, but if your business requires the level of functionality and efficiency that Jobber provides, the investment may be well worth it.
Jobber is an effective tool for field service businesses, improving their overall handling of tasks, scheduling, and client relations. In conclusion, it is an invaluable tool in streamlining these important operational areas. Its array of features, user-friendly interface, and proven track record of success make it a valuable asset for businesses looking to optimize their operations and grow.
Summary
In summary, Jobber is a comprehensive field service management software designed to streamline operations and improve customer communication for service businesses. With its wide range of features and tools, Jobber caters to the unique needs of various industries and types of businesses.
Its user-friendly interface, mobile app availability, seamless integration with popular apps and services, and positive customer reviews make it a popular choice among service businesses. While the cost of more advanced features and user limitations on cheaper plans may be a concern for some, the value that Jobber brings in streamlining operations and helping businesses grow their revenue makes it a worthwhile investment for those looking to optimize their processes.
If you’re in the market for a reliable and efficient field service management software solution, Jobber is a strong contender to consider for your business needs.
